Shipping policy

Effective Date: 12.01.2026

At The Hackers Market, we’re all about making your shopping experience smooth and enjoyable! Since we work with a variety of wonderful brands, shipping is handled directly by the brand you purchase from, meaning delivery times, costs, and carriers may vary.

1. WHERE WE SHIP

At the moment, we only ship to UK mainland addresses.

2. SHIPPING TIMES & COSTS

If you’re ordering from multiple brands, your items will arrive separately.

3. ORDER TRACKING

Once your order has been dispatched, you’ll receive tracking details (if available) directly from the brand or via email. If you have questions about your order’s status, please contact the brand’s customer service team.

4. DELIVERY DELAYS & RESPONSIBILITY

We know waiting for a package can be exciting (and sometimes a little frustrating!). While brands aim to deliver on time, delays can happen due to factors beyond their control—such as weather, courier issues, or high demand.

🚨 Important:

  • The Hackers Market is not responsible for shipping delays, lost parcels, or courier errors.
  • If your order is delayed or missing, please reach out to the brand directly—they’ll be able to help!

5. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or isn’t what you expected:

  1. Check the product listing page for the brand’s policy on damaged or incorrect items.
  2. Contact the brand directly using the details in your order confirmation email.
  3. The brand will guide you on the next steps, whether that’s a replacement, refund, or another resolution.

6. ORDER CANCELLATIONS & CHANGES

If you need to change or cancel an order, please check the product listing page and contact the brand as soon as possible. Changes may not always be possible once an order has been processed.

7. QUESTIONS?

For shipping-related questions, your best bet is to check the product listing page or contact the brand directly.

If you need help navigating the marketplace, email us at hello@thehackersmarket.co.uk and we'll be ready to assist!

We’re always happy to help, but please remember that we do not handle shipping directly, the brand you purchased from will be the best contact for any delivery questions.